![]() Maybe they don't like to play with Travelocity? OK, I submitted my complaint to Travelocity. There was no explanation of this rate-doubling, though I asked for clarification. I'm after more than $300 purloined from me through a jacked-up daily rate. ![]() ![]() But that added only trifles to the total. Oh, OK, I didn't notice the insurance tack-ons. I apologize for the inconvenience and confusion this may have caused."īut I got the car from the small car Emerald Aisle, and it was no Maserati! It was a Hyundai, and I'm an Emerald Club member anyway.why did they more than double my daily rate when I was there on time, I dropped off on time, and my only transgression was to fail to top-off the tank? If at any time the data of the reservation changes, such as: vehicle, date of pick up, date of drop off, location of pick up, or location of drop off the rate that you were quoted is no longer guaranteed. "When you made your reservation we were able to guarantee the rate we quoted you based on the information you provided for us. I emailed a complaint and got this as a reply: I've not been so completely ignored and dismissed by any company for quite a while. I've never been in the position to ask for justice from them, so I was even more surprised to see that they stonewalled me. OK, I thought bring the matter to them and they'll see reason. Surprised and miffed who's got throwaway money like that? So recently, when I'd made the reservation and was given a rate of 148.08, plus taxes and fees of 59.04 for a total of 207.12, I was surprised to see a bill for 563.33. But I'm an "Emerald Club" member with National, and have mostly put that service into the top tier of providers. First, I'll say that I've used both Travelocity and National Car Rental for quite a while with hardly any trouble at all.
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